FAQ - New
How are your products made?
We select the highest quality ingredients we can find, then carefully cold-blend them in small batches. Cold-blending is our way of making our products without cooking them to retain as many nutrients as possible while you enjoy the freshest taste. To learn more, check out our blog post here.
Do your products have to be refrigerated before and after they're opened?
Yes. All our products need to be refrigerated to maintain freshness. Please always check the best before date.
How long is your shelf life?
Our products are always free from artificial preservatives and rely on the natural low pH from our ingredients such as unfiltered apple cider vinegar and lemon juice to preserve them. Our best before date varies between products so please always check the label and keep them refrigerated.
Can I consume your products if I have an allergy?
We work hard to make all our products accessible to as many people as possible . All major allergens recognized by the FDA and CFIA are listed in the ingredients and highlighted on our packaging. Some of our products contain or may contain sesame and/or coconut. Please always check the label.
Why am I having trouble shaking my dressing?
Our dressings are all made with premium olive oil, which naturally rises to the top and thickens in the fridge (below 38°F / 3°C). We suggest giving it a couple of minutes on the countertop or running the bottle under warm water before shaking.
Why do you use virgin olive oil in your products?
We exclusively use olive oil in our products for its premium flavor and excellent nutritional profile. We believe it’s a source of healthy monounsaturated fat loaded with powerful antioxidants, which is why we trust it for our products’ smooth consistency and homemade taste.
Are your Vegan Quesos organic?
Our quesos are non-GMO and contain at least 87% organic ingredients so do not qualify for organic certification.
Why are my dips/quesos separating when left out of the fridge?
Our dips and quesos have a base of premium virgin olive oil that naturally separates and thickens when cold. Once they're at room temperature, you may notice some separation - it’s natural! Just give them a good stir and they’re good to go. .
Can my to-go packs be kept out of the fridge?
All of Mother Raw products are meant to be refrigerated. We don’t recommend leaving them out for more than a few days for the optimal fresh taste experience.
Are to-go packs the same formula as your glass bottled dressing?
Yes! Our to-go packs are filled with the same organic, plant-based dressing just in a convenient portable size.
Is your packaging recyclable?
Yes! Our glass bottles and glass jars, along with their lids and labels, are completely 100% recyclable. Please give them a good wash and put them in the recycling bin.
How do I use your BBQ sauce?
Our BBQ sauce can be enjoyed the same way as any other BBQ sauce. You can cook with it or eat it from the jar, we don’t judge!
Are your products non-GMO?
Yes. All of our products are non-GMO.
Are your products Kosher?
All of our products are certified Kosher except our Balsamic Dressing.
Are all your products vegan?
Yes. All of our products are vegan.
What do you use to sweeten your products?
Our pantry is home to naturally sweet, always unrefined ingredients such as mission figs, maple syrup, dates and coconut palm sugar.
We love figs for their natural sweetness and admirable amounts of fibre, calcium, iron, potassium and manganese. Maple syrup also contains the antioxidant manganese and immune-boosting zinc, magnesium, calcium and potassium. Find both these ingredients in our California Fig dressing and marinade here!
Our coconut sugar is derived from coconut palm sap, a sustainable sweetener that’s low-glycemic and a source of iron, zinc, calcium, potassium.
We use dates in our condiments for their natural sweetness and because they add perfect texture. We also love their health properties; they’re high in antioxidants, fibre, magnesium, manganese and vitamin B6.
These ingredients are not found in all of our products. Always check the list of ingredients for the products you're interested in.
Why is there a minimum number of products I have to purchase?
Our refrigerated products require special shipping care, but we minimize fees for your convenience by offering two options: a flat rate on three or more items, or free shipping on six bottles or more.
Does a 5-pack of dressing to-go packs count towards free shipping?
Yes! Our 5-packs of dressing to-go packs are considered one singular product. However, a singular sample (not in a 5-pack) to-go pack does not count towards free shipping.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Paypal and ShopPay.
How do I track my package?
After your purchase has been confirmed, you should receive an email with a tracking number. If you do not receive this email, please check your junk mail or contact us at email@example.com.
My products did not arrive cold, are they safe to consume?
Our products are shipped in a cooler containing ice packs. Even if your products didn’t arrive cold, they will be safe to consume. Our products will not spoil while in transit when factory sealed. However, please place your products in the fridge as soon as possible and keep them in the fridge for the freshest taste. If your product has been out of the fridge for days (maybe you were on vacation) or if your products arrived outside of our shipping window (5 business days), then please reach out to us at firstname.lastname@example.org.
I opened my product and I think it’s gone bad. What do I do?
We take precautions across our entire shipping process to make sure your products show up in perfect condition, and that includes taste. If your product tastes ‘off’ and is still within the best before date, please contact us via email at email@example.com. Please be sure to include when and where you purchased it and the best before date.
Where can I buy your products other than online?